Sales Ledger
Guides, common issues and error messages relating to the Sales Ledger
52 articles
Attach a remittance to a Sales Ledger Cash Posting
Change the Default View for Transactions on the Sales Ledger
Sales Ledger Transaction report does not run for one user - system freezes
Set up a User as a Controller
Sales account failing to import due to Invalid User Defined Category "X".
Import Customers from Pay & Bill to Safe Financials
Welcome letter are not sending
System won't print a Customer Statement, either via the WIN2PDF printer, or a normal printer.
Error - 'EDI invoice required but no ANA code on Address' when checking the rejected invoices audit report
Reprint an invoice document
Reverse a transaction the using Copy / Transfer functionality
De-allocate transactions
Multi Currency
I cannot see my data/my data is missing
Retire or re-instate retired Customer or Supplier accounts
Problems in my Test Environment
Transaction Filter Options in Version 5.7.3 and above
Customer Import process has come across with incorrect data
Unable to Regenerate Allocation Session
Unable to override VAT
Which report shows customer name, address and company number
Account placed on Stop but this does not show in events
Multiple Email addresses required on routing tab for customer/suppliers
Transaction did not appear on the Aged Debt in a specific year
Retire Customer Addresses
Removing an Empty batch
Postings showing in the incorrect week.
Pending transaction cannot be deleted
Interface batch did not post fully to postings batch
CSV remittance import is defaulting the first line to a specific account
Unable to cancel transaction
Delete a transaction from a billing run
Locked by other allocation' when trying to add transactions to a payment run
Attach a Document to a Transaction
Error 'Invalid Country Code' when importing a batch
Regenerate a Direct Debit BACS file
Invoice authorisation not updating from email
How to Forward Kiosk entries
I can't create a Wheat Lab Specification for a new Wheat Type
Error -'Invalid Credentials' when trying to login
Cannot complete an allocation due to Error - Arithmetic overflow error converting expression to data type int
Authorised transaction with no Authoriser
Error - 'Cannot close until have updated previous periods from pending area'
Error - 'Missing Transactional Data' when processing a transaction
Transaction is against the incorrect store
Error - 'Invoice batches in Generation State'
Error - 'You can only perform this action on a transaction with no balance to reconcile' when trying to reconcile a transaction
A batch in the interface will not Post, there are no Exceptions and appears to Validate successfully when clicking Post nothing happens.
Exchange rates with imported transactions
Error - 'The specified file does not exist' when trying to open a document attached to a transaction
Error - 'No authorised order credits were found' when trying to post a credit
Statements unable to select a specific controller on the tab user defined