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Authorised transaction with no Authoriser

If you have this issue with a transaction that appears as authorised but there is no Authoriser against the transaction and when progressing the transaction you might run into a prompt stating the transaction Requires Authorisation.
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This is because a flag against the transaction has been incorrectly set during Authorisation or Progression of the transaction.
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Unfortunately, there is no way currently in the software to resolve this issue.

Therefore please contact us and reference the title of this article and provide the transaction reference and company code.

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