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Error -'Invalid Credentials' when trying to login

To Set/Reset User passwords as the Supervisor follow the below steps;

  1. On the bar at the bottom of the screen, alongside the narrative in the bottom left-hand corner, right click and select Users.

  2. This will have prompted a new box to open with a list of users.

  3. Find the user in this list and ensure it is the right user by comparing their User ID's.

  4. Press Ctrl+M to enter Modify mode.

  5. Use the drop-down in the Password column.

  6. Change the password for the user by typing in a new password twice.

  7. Press OK to commit the changes.


​To reset your own password, follow the below steps;

  1. Along the bar at the bottom of the screen, right click and select Change Password.

  2. This will open a new box with 3 fields.

  3. Enter your current password into the relevant field.

  4. Then enter your new password and confirm it.

  5. Click OK and the password will be changed.

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