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Unable to authorise a registered transaction

This could be that the transaction you are trying to authorise exceeds your authorisation limit. To check and amend this:-

  1. Go to System Admin

  2. Then User Set up,

  3. Click on the relevant User Name from the list

  4. Then click on Company

  5. Then Properties

  6. Go to the Limits tab and check the amounts

  7. To amend the Limits right click Modify Record

  8. Enter the new limit

  9. Apply to Save

If the above does not resolve the issue for you. Please raise contact us, reference the title of this article, and provide details of the User Name and the transaction, screenshots will be useful, showing the User Limits and transaction details.

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