If an invoice is successfully validated in KOFAX and is sent across to Safe Financials but does not appear in the ledger then it is likely to be in the Interface Batch screen. If it does not post from here then it is most likely that the Safe Financials system has rejected the invoice.
To check the reason for the batch being rejected:
Click System Admin, External Interfaces
Select the Interface Control Panel option
Select the Source ID which refers to the KOFAX system
On the Batches tab, use the search or filter options to find the relevant Batch Number
Right-click the batch and select Exceptions Log.
Most commonly, since KOFAX does most of the validation that Safe Financials does, the rejection reason will be based on rules KOFAX cannot check, such as Supplier Currency Code. If the Supplier account targeted contains a Currency Code different from that of the transaction, the transaction will not be posted.
To resolve this you would need to either change the Supplier Currency Code or create a New Supplier with that currency code and send the transaction to that account instead from KOFAX.
To change Supplier Currency Code:
From the toolbar, click Purchase Ledger, Suppliers.
Use the Search function to find the Account Number you wish to change the Currency Code of
On the Suppliers subtab, change the Currency Code field. Changing this field will prevent transactions of the original currency code from being posted.