If you have transactions that have moved into history despite having an outstanding value it is likely due to an issue with currency exchange when the transactions were allocated and the exchange variance was not written with the correct (or any) value.
These transactions will be fully allocated in a currency but the outstanding value should still be corrected else it will be visible on the aged debtor or creditor reports despite it having already been fully allocated.
To resolve this the transactions will need their transaction value information changed to remove the outstanding balance.
Prior to raising a case please ensure that the transaction is fully allocated in at least one currency code.
To resolve this issue Support will need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the transaction affected.
