When a sales order is despatched it should update the system and produce a despatch note, however, it can be the case that if the system crashes during this despatch process that the despatch note is not produced and also cannot be generated manually by a user.
This is because the system is stuck in a sort of halfway position, where it believes the despatch note is being generated by the system so prevents users from generating it manually.
This can be resolved with a sequence of Topaz tasks which can only be executed by support. Therefore please contact us, reference the title of this article and please include details of the sales order affected.
