If you have attempted to produce a Sales Order Credit but when finalising the process the credit did not post or you can see a Credit exists when using the Generate Credit Note process on the Progress tab of the order but you cannot find a Credit note on the ledger then you may need to look in the Order Credits screen in the Sales Orders.
If the Order Credit list contains the Credit note related to your order, select the order, right-click and select Post. The Credit note will post to the ledger. However, it may first require authorisation, which can be done via the same method but instead of selecting Post, select Authorise. Relevant permissions for authorisation will be necessary.
If there is no entry in the Order Credit list, Support will need to investigate further. Therefore you please contact us, reference the title of this article and please include details of the sales order credit affected.
