Users must be set up to use their kiosk, to do this:
To do this follow these steps:
Click System admin from the Toolbar.
Click User set up then locate user.
Click Company followed by Properties.
Click on the Access tab followed by Control Sub tab.
The Kiosk fields are not defined, please amend.
Access Users Kiosk = Yes
Email Every New Kiosk Entry = No or Yes depending what you wish, hover over the drop down for tool tip.