Typically, if you have an imbalance on either your Nominal Viewer or Trial balance report then you'll want to ensure all accounts are linked to the nominal viewer structure. To check if you have any unlinked nominal accounts:
From the Toolbar select Nominal Ledger
Then select Nominal Accounts (sometimes just Accounts)
Then use the Filter option Only Unlinked Accounts and set this to YES
If you have any accounts here, you will need to link them, review How to Link a Nominal Account to Profit Loss Balance Sheet.
If after linking all of your Nominal Accounts you still have an imbalance, then you will need to narrow down the Period in which this imbalance exists to do this:
From the Toolbar select Nominal Ledger
Then select Nominal Viewer
Change the Balances For field to Period
Specify a Year and Period and see if your imbalance is in there
Repeat this for different periods until you identify the Period in which your imbalance exists
Once the period of the imbalance has been identified, you can check for unbalanced folio postings. We built a report for this in the following location.
From the Toolbar select Nominal Ledger
Then select Reports
Then select the Unbalanced folio listings report
Specify the Year and Period identified in the above steps
If there is an Unbalanced Folio Posting that accounts for your difference then you will need to balance that folio, by posting a one sided journal. Follow our guide on this: How to Post a one side journal
If however, there is no Unbalanced folio posting which accounts for the imbalance, proceed with the below:
From the Toolbar select Nominal Ledger
Then select Reports
Then select the Ledger Reconciliation report
Specify the Year and Period as identified previously
If there is a difference between the Ledger and the Nominal Control then you'll need to contact support to have your Ledger Balances Rebuilt
If none of the above identify an imbalance anywhere in your system you will need to contact support, most likely a Nominal entry has been written to a Nominal Account that does not exist. Support will be able to identify this account.
Please contact us and reference the title of this article.