This issue can normally be resolved, as follows:
Delete the batch that has the error
Remove the Orphan Records from the Interface, steps as below
Open Financials then click System Admin.
Click External Interfaces then click Interface Controls.
Select the required company.
Right click on the bottom half of the screen whilst on the Properties tab.
Click Remove Orphan Records.
Confirm that you want to delete these records.
Let the process run and click Apply once it finishes.
This removes all the Orphan Records for the company you ran it in.
The re-import the batch from the other application
If the above does not correct the issue for you, please contact us, reference the title of this article and please include full details of the Batch Number and a screenshot demonstrating the issue.