If a batch of transactions have been imported and there are duplicate references, the system will error. The information of the duplicate reference is detailed on the Exceptions Log, which is on the RMB menu on the batch.
To view the Exception Log:
From the Toolbar select System Admin.
Click to open External Interfaces, Interface Control Panel.
On the Batches tab, locate and select the batch.
Click the RMB and select Exceptions Log.
If there are duplicate transactions a member of support can amend the reference in SQL. Please raise contact us, reference the title of this article and please include details of the transactions that are duplicates.