The systems administrator needs to ensure that the user has sufficient access to create, modify, delete etc, the function, security levels and permissions matrix are what needs to be checked.
1. Check the Function (click Alt+F1 on keyboard for the Function on the screen required, for example Customer, Transaction screen)
2. Check what the Security level is set to on the User Properties (User Setup)
From the Toolbar select System Admin.
User Setup.
Click Application on the top menu ribbon.
Make note of the Security Level.
3. Check the Permissions Matrix to see if the Security level the user is set to has Create set to yes for that particular Function.
From the Toolbar select System Admin.
User Setup.
Click File on the top menu ribbon.
Followed by Privileges.
Click the Filter icon on the right hand side.
Enter the Application, category and security level (that you have noted).
Click Apply.
The options to Create and Modify must be set to Yes.