The following situations require Consultancy involvement.
This list is not exhaustive, but covers the most common examples:
• Assistance required following an upgrade
(e.g., post upgrade checks, validation, configuration review)
• Errors occurring in specific areas of the application after an upgrade
(e.g., functionality no longer behaving as expected, new issues introduced)
• Training requests
(any structured training session delivered by Consultancy)
• Requests to review or walk through areas of the software that fall outside Support’s remit (e.g., best practice reviews, configuration design, process walkthroughs)
• XLCubes training or guidance
(including setup, design, optimisation, or analysis support)
• Assistance with upgrades
(planning, performing, or supporting an upgrade that is outside standard Support scope)
Please contact us or your CSM to discuss your requirements