After logging into your Citrix portal and clicking to open the Desktop app you might run into an issue where it loads a black screen. This is usually caused by a 'dead' session, which will need to be ended.
To resolve this issue Support will need to liaise with colleagues in the Internal IT services team. Therefore please contact us and reference the title of this article and please include the Citrix ID (usually formatted as SAS0X.XXX00) of the affected user and, if possible, a screenshot.
Once IT Services have confirmed they have ended the session we will update the ticket to let you know this issue should now be resolved.
